Privacy Policy

Bourne Leisure Limited trading as Owner Services, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL, UK. Bourne Leisure Limited, Registered in England No. 04011660.

This Privacy Statement sets out how complies with European Union Data Protection requirements. This applies to the entire web site. Any changes to these policies will be posted on this page.

You can access this Privacy Statement from the bottom of every page by clicking on the appropriate link.

Owner Services are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, you can rest assured that it will only be used in accordance with this Privacy Policy.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

By visiting you are accepting and consenting to the practices described in this Privacy Policy.

Google and Google analytics

This website uses Google Analytics Premium, a web analytics service provided by Google Ireland Limited ('Google'). Google Analytics Premium uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookies about your use of the website and your current IP address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. On behalf of the operator of this website Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser add-on available here.

Collection and use of personal information

We use the information submitted on this website to communicate with you about events, services, promotional offers and general information about your ownership.

Email and communications

The information you supply on this website is primarily used to enable us to send you information and to keep you up-to-date with news, events and promotional offers relating to your ownership experience.

In order to process your enquiry we will need to record your personal details. This information may be shared with external companies that carry out work on our behalf. Your personal details will not be sold or shared to any third party companies for the purposes of marketing or research.

Your email address may be used by Bourne Leisure Limited for communication purposes. By submitting your email address you give us permission to contact you via email for these purposes.

You can choose how we communicate the follow areas to you by going to the ‘Your account’ area of the website and then selecting ‘communication preferences’.

The areas and methods you can choose are as follow;

Events, activities and park news: Email Post SMS
Holiday home care Email Post SMS Phone
Sales and marketing Email Post SMS Phone
Holiday home letting service Email Post SMS Phone
Your feedback Email Post SMS Phone
Your account – Financials Email Post SMS

You can also choose to receive a notification (alert) by either email or online for 3 areas listed below. If you chose to receive notifications (alerts) online you will be able to view new your alerts in the header of the website once you have logged in.

Your account – Financials
Events and activities
Holiday home care

What is the difference between a communication and a notification (alerts)?

A communication is when we have any information to share with you on any of the above topics.

A notification (alerts) is when we let you know of any last minute changes to events, such as change of time, date or venue or a cancellation. We’ll also notify you when any charges or changes are posted to your account. Or if there is any information you need to know right away relating to the care of your holiday home.

You can unsubscribe from our email database by clicking on the unsubscribe link at the base of each email or by sending an email to

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10 (we will respond to your request within 40 days of receiving your written request and fee). If you would like a copy of the information held about you please write to:

Data Protection Compliance Officer

Owner Services
Bourne Leisure Ltd
1 Park Lane
Hemel Hempstead

If you believe that any information we are holding about you is incorrect or incomplete, please write or email us as soon as possible to the above address. We will promptly correct any information which was found to be incorrect. If you are changing your address you will need to write to owner services team at the above address enclosing a current utility bill or a bank statement detailing your new address.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Other Websites

Our website may contain links to enable you to easily visit other websites. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.


A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We, owner services use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using this site.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can visit all pages of this site without cookies; however, cookies allow you to take full advantage of some of useful features and we recommend that you leave them turned on. If you are using a shared computer and you choose to leave cookies turned on, be sure to log yourself and your details off when you finish using a shared computer.

On the Owner Services website cookies are used:

1. To store user log in information

2. To authenticate sessions.

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