Bourne Leisure Limited trading as Owner Services, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL, UK. Bourne Leisure Limited, Registered in England No. 04011660.
This Privacy Statement sets out how www.owner-services.co.uk complies with European Union Data Protection requirements. This applies to the entire web site. Any changes to these policies will be posted on this page.
You can access this Privacy Statement from the bottom of every page by clicking on the appropriate link.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
Google and Google analytics
Collection and use of personal information
|Events, activities and park news:||Post||SMS|
|Holiday home care||Post||SMS||Phone|
|Sales and marketing||Post||SMS||Phone|
|Holiday home letting service||Post||SMS||Phone|
|Your account – Financials||Post||SMS|
You can also choose to receive a notification (alert) by either email or online for 3 areas listed below. If you chose to receive notifications (alerts) online you will be able to view new your alerts in the header of the website once you have logged in.
Your account – Financials
Events and activities
Holiday home care
What is the difference between a communication and a notification (alerts)?
A communication is when we have any information to share with you on any of the above topics.
A notification (alerts) is when we let you know of any last minute changes to events, such as change of time, date or venue or a cancellation. We’ll also notify you when any charges or changes are posted to your account. Or if there is any information you need to know right away relating to the care of your holiday home.
You can unsubscribe from our email database by clicking on the unsubscribe link at the base of each email or by sending an email to firstname.lastname@example.org.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10 (we will respond to your request within 40 days of receiving your written request and fee). If you would like a copy of the information held about you please write to:
Data Protection Compliance Officer
Bourne Leisure Ltd
1 Park Lane
If you believe that any information we are holding about you is incorrect or incomplete, please write or email us as soon as possible to the above address. We will promptly correct any information which was found to be incorrect. If you are changing your address you will need to write to owner services team at the above address enclosing a current utility bill or a bank statement detailing your new address.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We, owner services use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using this site.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can visit all pages of this site without cookies; however, cookies allow you to take full advantage of some of www.owner-services.co.uk useful features and we recommend that you leave them turned on. If you are using a shared computer and you choose to leave cookies turned on, be sure to log yourself and your details off when you finish using a shared computer.
On the Owner Services website cookies are used:
1. To store user log in information
2. To authenticate sessions.